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How long does it take for my order to arrive?
Orders are prepared and shipped from warehouses located in the European Union on business days, once the payment is confirmed.
The delivery time varies between 24 business hours, and may extend up to a maximum of 7 business days depending on the destination, the product, or logistical circumstances. For more accurate information, you will find a label on each item indicating the delivery time for that product and your location.
You will receive email notifications with the order status and tracking number once it has been handed over to the carrier. You can also check the status from your customer area.
📦 Available Shipping Methods
- Standard or Express Shipping (EU): delivery to your home or specified address. The shipping cost will be clearly shown before confirming the order and may be free for certain locations, and it may vary depending on the product, destination, or volume.
- InPost Locker (Europe): 24/7 pickup at automated point. The customer has a limited time to pick up the order. If not picked up, the carrier may apply the corresponding return costs.
Transport Companies
The transport agency is automatically assigned based on the destination, always selecting recognized operators. Once assigned, you will receive the corresponding tracking number.
How to Avoid Delays?
Check that the address and contact phone number are correct, and ensure availability for receiving the order. In case of an issue, our team will contact you to arrange a new delivery when possible.
Will I Receive My Tracking Number?
You will receive your tracking number once the order is in "delivery" status, not before. Remember that this tracking number is provided by the delivery company and is integrated into our system, which will automatically send it to you.
What Happens If My Order Doesn't Arrive?
All shipments are insured. If there is an issue with the transport, https://informaticabarata.com/en/ will handle the claim and offer an appropriate solution, such as resending the order or refunding the amount paid.