Guarantees

Product Warranty

All products sold on https://informaticabarata.com/en/ are new and original , and are covered by a legal warranty in accordance with current regulations. In Spain, the legal warranty is 3 years (Law 7/2021), applicable to end consumers. In the rest of the EU countries, the standard 2-year warranty period applies (Directive 1999/44/EC).

What does the warranty cover?

The warranty covers any lack of conformity of the product with respect to its description, operation or characteristics, including:

• Products that don't work from the first use.
• Products that do not conform to what was advertised or described in the product sheet.
• Components that have manufacturing defects.

What is not covered by the warranty?

The warranty will not cover:

• Physical damage (bumps, breakage, misuse).
• Contact with liquids if the product is not designed for it.
• Installation of unauthorized software or manipulation of the operating system.
• Technical interventions by unauthorized third parties.
• Failure due to use with incompatible components or incorrect installations.

How do I process a warranty?

You can start the process from your customer area by requesting an incident or RMA. Our technical support team will review your case and send you an RMA label by email.

It is essential that the product be shipped with its original packaging and all accessories . Shipping must be free of charge . The delivery address will be indicated on the RMA label.

Make sure to package the product properly. If it arrives damaged during shipping, it will be the customer's responsibility.

What happens if the product doesn't work?

If the product has a defect covered by the warranty, the manufacturer may choose to repair, replace, or refund it . In the event of a stock shortage, the amount paid will be refunded using the same payment method (except for cash on delivery, which will be refunded by bank transfer).

Estimated repair or replacement times are typically up to 3 weeks . You can check the status at any time from your customer area. We will also notify you periodically by email.

What happens to my personal data on the device?

The warranty does not cover the recovery of personal data or software settings. We recommend making a backup before shipping your device. In many cases, the manufacturer resets the product to factory settings.

What happens if the product is not working properly or has been tampered with?

If, after inspection, the product is found to be free of defects or to have been mishandled, the manufacturer may deny the warranty. In this case, the customer must bear the return costs or collect the product by their own means.

To avoid this situation, our technical team will conduct a prior assessment with you before shipping the product.

Do promotional products have a warranty?

Yes. All products, whether discounted, gifted, or promoted , come with the same legal warranty as all other products, with no exceptions.

These conditions apply to individual consumers. Businesses or resellers will be governed by the warranties offered directly by the manufacturer and by the regulations established for business-to-business trade.