Returns

Returns

Defective product

All products have the minimum legal guarantee of 3 years in the European Union , in accordance with current regulations.

In the event of a defective product, you can contact us directly through our customer service channels. Our team will handle the repair, replacement, or refund as appropriate.

The processing of warranties, replacements or refunds within the legal period will be free of charge for the customer.

⚠️ If, after the technical review, it is determined that the defect is a consequence of misuse or unauthorized handling, the customer will be informed before continuing with the process.

Product damaged during shipping

You must report any visible damage within 48 hours of receiving your order, either through your customer area or by contacting customer service.

In these cases, collection, replacement or refund will be carried out at no additional cost to the customer.

Return shipping costs

1 - Error on the part of https://informaticabarata.com/en/ : we will cover all return shipping costs. We will provide you with the instructions and the corresponding label.

2 - Customer cancellation: the customer must arrange and pay for the return shipment. Once the product has been received and inspected, the refund will be processed in accordance with applicable regulations.

🔁 In all cases, once the product has been received, the refund, replacement or repair process will be completed within the maximum legal period of 14 days.

Products excluded from return

In accordance with Article 103 of the General Law for the Defense of Consumers and Users, returns are not accepted (except in the case of a defect) for:

• Unsealed hygiene products
• Products inseparably mixed with others
• Sealed audio or video recordings and software
• Customized or custom-configured products
• Technical services already provided
• Digital licenses or activated software

Right of withdrawal (14 days)

The customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, in accordance with European regulations.

The product must be returned in good condition, with all its accessories and original packaging, and may only have been handled to verify its functionality.

Refund

The refund will be made within a maximum of 14 days from receipt of the returned product or from when proof of return is provided.

The amount will be refunded using the same payment method used, unless another method is expressly agreed.

Order cancellation before shipment

Orders can be cancelled before shipment. If payment has already been processed, any financial costs charged by the payment provider may be deducted.

Deletion of personal data

Before returning a product, the customer must delete any personal data or configured account. https://informaticabarata.com/en/ is not responsible for data that is not properly deleted.